Employment Specialist

Overview

Make a real impact on residents’ lives through employment. The Royal Borough of Greenwich is committed to helping residents achieve independence, stability, and long-term employment. Our award-winning GLLaB service is expanding its supported employment offer, and we are looking for a motivated, person-centred Employment Specialist to join our team.

Role Responsibilities

• Provide front-line, personalised employment advice and guidance to unemployed, economically inactive, in‑work at‑risk residents, and anyone seeking employment support.
• Complete vocational profiles, identify skills gaps, and co‑produce tailored action plans with each participant.
• Deliver rapid job search, CV and application support, interview coaching and in‑work development planning.
• Work face‑to‑face with participants to identify support needs, including workplace adjustments, benefits and Better Off Calculations, and personalised Information Plans.
• Build strong partnerships and undertake outreach across community hubs, libraries, employment centres, council offices, and with job centres and voluntary groups.
• Spend at least 65% of your time co‑located with clinical teams, social workers, and other professionals to provide integrated and trusted employment support.
• Support residents into work through job matching, job carving, employer engagement, workplace advocacy, work trials, and follow‑along support.
• Maintain positive employer relationships, negotiate workplace adjustments, and support employers to foster inclusive practice.
• Provide ongoing coaching, mentoring, and retention support for up to 12 months (or 4 months for in‑work participants).
• Deliver 1:1 and group employability sessions, maintain accurate records, and contribute to team targets across funded employment programmes.
• Champion employment to clinical and community partners, contributing to meetings and promoting job outcomes as part of holistic health and wellbeing.
• Ensure all work aligns with GLLaB’s Quality Assurance Framework, Customer Service Excellence, Matrix standards, and the requirements of external funders.
• Work flexibly, including occasional evenings/weekends for outreach or follow‑up support.

Qualifications

• NVQ Level 3 in Advice and Guidance (or willingness to work towards it) is desirable.
• Enhanced DBS check is required.
• Knowledge and skills in IPS and/or SEQF supported employment models.
• Equality Act 2010, inclusive recruitment, and workplace adjustments.
• Vocational profiling, action planning, and rapid job search.
• Coaching, mentoring, and person‑centred support.
• Advocating for participants and problem‑solving barriers to work.
• Experience delivering supported employment to people with disabilities, mental health needs, learning disabilities or complex barriers.
• Experience working to outcomes and performance targets.
• Experience building employer relationships, securing vacancies and supporting sustained employment.
• Experience working collaboratively with clinicians, social workers, employers, and community organisations.
• Strong organisational skills with the ability to manage complex caseloads.
• Excellent communication and IT skills, including CRM use.
• Commitment to equal opportunities, customer care, and the Council’s staff values.

Personal Attributes

• Strong organisational skills with the ability to manage complex caseloads.
• Excellent communication and IT skills, including CRM use.
• Commitment to equal opportunities, customer care, and the Council’s staff values.

Benefits

• Work within a respected, innovative employment service.
• Make a tangible difference in residents’ careers, wellbeing, and long-term independence.
• Collaborate with multi-disciplinary teams across health, skills, and community sectors.
• Access training, development and progression opportunities, including through the Council’s Apprenticeship Levy.
• Be part of a supportive, values-driven team committed to inclusion, empowerment, and continuous improvement.

Equal Opportunity Statement

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

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