Customer Success Manager – AdTech

We’re partnering with a well‑known independent AdTech business looking to hire an Account Manager to join their Customer Success team.

This is a client-facing role focused on campaign delivery, performance management, and building strong relationships across agency and advertiser partners.

You’ll play a key role in ensuring campaigns run smoothly from launch through to reporting and optimisation, while helping drive long‑term client success.

The Role

• Own and manage campaigns throughout the full lifecycle, from setup through to delivery, optimisation and reporting
• Act as the main point of contact for agency and client stakeholders during live campaigns
• Build and maintain strong relationships across agency and media teams
• Monitor campaign delivery and performance, proactively identifying issues and driving solutions
• Work closely with Sales, Activation, Product and Operations teams to ensure campaigns achieve client objectives
• Deliver campaign insights, reporting and post‑campaign analysis to clients
• Support process improvements and operational efficiency across campaign management work flows
• Collaborate with internal teams to implement real‑time performance optimisation

What we’re looking for

• Previous experience within customer success, account management, campaign management or digital advertising operastions
• Strong understanding of the digital advertising ecosystem and campaign delivery processes
• Some hands‑on experience with ad servers, tracking systems and campaign management platforms
• Strong analytical skills with the ability to interpret performance data and provide actionable insights
• Highly organised with strong attention to detail and the ability to manage multiple campaigns simultaneously
• Excellent communication and stakeholder management skills
• Comfortable operating in a fast‑paced, collaborative environment
• Strong Excel and presentation

Why this Role

• Opportunity to join a growing AdTech business in a high‑growth digital media environment
• Broad exposure across digital campaign delivery, customer success and client strategy
• Collaborative culture with strong cross‑functional exposure
• High level of ownership and autonomy within a supportive team
• Excellent opportunity for progression within a scaling business

Hybrid working model based in London.

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