Job Summary
We are looking for a Customer Service Advisor to operate from our Glasgow and Belfast Contact Centres. This role will provide the first line of support to customers over the phone, handling a wide range of enquiries in a high‑volume environment while maintaining an empathetic and proactive approach.
Location and Shift
Locations: Glasgow and Belfast Contact Centres.Shift: Monday to Friday, 12:00pm – 20:00pm.Start date: 6th July (please only apply if this date is suitable).
Responsibilities
- Act as the first point of contact for customers over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Update customer records accurately.
- Help keep customers and the bank safe.
- Build relationships and find solutions to customer needs.
- Develop knowledge of services and products to better support customers.
- Identify new ways to improve the customer experience.
Requirements
Professional Experience
- Passionate about delivering outstanding customer service, either face‑to‑face or via telephony. Prior financial services experience is not essential.
- Strong listening and communication skills to understand customer needs.
Desirable
- A genuine desire to go above and beyond for customers.
- Effective team working skills with a flexible, can‑do approach.
- Ability to follow process while thinking on your feet.
- Openness to a broad range of activities, even outside standard expectations.
- Right to work in the UK.
Benefits and Compensation
- Salary: £25,000.00 – £31,579.00 per annum (based on experience).
- £500 annual cash allowance for benefits.
- 25 days annual holiday plus bank holidays, increasing to 26 days after 5 years of service; option to purchase up to 5 contractual days per year.
- Voluntary health benefits: medical, dental, health assessments.
- Pension: 8% of salary automatically contributed; up to 12.5% up to you, with cash option.
- Life, death‑in‑service and income protection insurance; optional discounted rates for additional cover.
- Share‑in‑programme opportunities.
- Discounts on Santander products and services.
- Wellbeing programmes covering physical, mental, social and financial aspects; gym access, online classes, mental health support.
- Enhanced family leave, childcare options and tailored wellbeing support.
- Volunteer opportunities and global career growth options.
Equality and Diversity
Santander provides equal opportunities for all, regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK.
Right to Work in the UK
- All candidates must have the right to work in the UK to commence employment.
Local Compliance
Roles are site‑based with a hybrid working pattern. Colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time). Applicants should consider travel distance, time and cost to the selected office location.
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