Receptionist

Front of House

Contract: Permanent

Salary: Up to £18.45 per hour

Receptionist | Minimum 35 Hours | Up to £18.45 per hour | Kensington

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington.

The Role

We’re seeking a confident and charismatic Receptionist to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.

Key Responsibilities

• Previous experience as a Receptionist or in a member-facing role within the luxury hospitality market
• Welcome and register members with warmth and professionalism, serving as a memorable first and last point of contact
• Build one-to-one relationships with members to enhance their overall experience
• Maintain accurate member data, including preferences, to personalise future visits
• Manage all member enquiries in a timely manner, including reservations, cancellations, confirmations, private event bookings and general queries via phone and email
• Demonstrate an exemplary understanding of club facilities and events, staying fully informed of daily and weekly activities
• Support the events team in the coordination and execution of member and large-scale events
• Flexibility to work varying shifts, including evenings and weekends

Our Benefits

• Competitive salary above market rate – We are proud to be a London Living Wage Employer
• Late night taxi allowance
• Meals on duty
• 28 days holiday, plus an extra ‘celebrate you’ day & a paid volunteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Recognition vouchers awarded when your efforts are acknowledged by members
• Generous “Refer a Friend” scheme up to £1,000
• Team socials to celebrate our successes
• Uniform and dry cleaning provided
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitality Action benefits hub including eye Test vouchers

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