Assistant Manager

At Frasers Group, we are not just a retail powerhouse—we are a community built on a passion for sports, fitness, and an active lifestyle. Our Paddle Clubs are at the heart of this mission, offering state‑of‑the‑art facilities, expert coaching, and a vibrant community for paddle enthusiasts of all levels.

• Assist in the overall management of the Paddle Club, ensuring smooth and efficient operations.
• Support the General Manager in driving membership sales and retention through excellent customer service and engagement initiatives.
• Coordinate and manage events, tournaments, and coaching sessions, ensuring they are well‑organised and successful.
• Oversee the maintenance and cleanliness of the facilities, ensuring a safe and welcoming environment for all members.
• Handle member inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Supervise and train club staff, fostering a positive and productive working environment.
• Assist in the development and implementation of marketing strategies to promote the club and attract new members.
• Monitor and report on club performance, providing insights and suggestions for continuous improvement.
• Think without limits – Think fast, fearlessly, and take the team with you.
• Own it and back yourself – Own the basics, own your role, and own the results.
• Be relevant – Relevant to our people, our partners, and the planet.
• 2+ years’ experience in a team leader, supervisory or management role.
• Ideal experience in LTA.
• Must have a passion for Padel, Racket Sports and all things health and fitness.
• Full availability to work evenings, weekends, and holidays.
• Excellent written, oral communication, and organizational skills.
• Proven attention to detail.
• Proficient in problem solving and able to work proactively within a team environment to meet established corporate goals and sales objectives.
• Ability to lead and motivate team.
• Desire for career growth within the company.

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