HR Assistant

HR Assistant – Permanent

Location: Birmingham

Role Overview

Our HR Shared Services team wants an Assistant to help deliver a high‑quality, efficient and consistent HR service across the firm. The role plays a key part in ensuring a seamless employee experience throughout the full employee lifecycle.

Standard working hours are 9.30 am to 5.30 pm, with a 3 days in office / 2 days from home model. Flexible working requests are welcome.

What You’ll Be Doing

• Providing first‑line HR support, responding to employee queries in a timely, professional and customer‑focused manner.
• Supporting the full employee lifecycle—including onboarding, changes to employment, and offboarding processes.
• Maintaining and updating employee records across HR systems, ensuring accuracy and compliance at all times.
• Preparing HR documentation including contracts, letters and variations to terms and conditions.
• Coordinating onboarding activity to deliver a smooth and positive new joiner experience.
• Supporting payroll and benefits processes by ensuring accurate and timely data input.
• Working collaboratively with colleagues across HR and the wider business to support day‑to‑day HR operations.
• Identifying opportunities to improve processes and enhance service delivery within the HR Shared Services function.

What we’re looking for

• Previous experience in HR administration, preferably within a professional services and/or shared services environment.
• Experience supporting employee lifecycle activities such as onboarding, changes to employment and offboarding.
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Excellent attention to detail with a focus on data accuracy and compliance.
• Experience handling employee queries with a professional and customer‑focused approach.
• Strong communication skills, both written and verbal.
• Experience using HR systems or databases to maintain employee records.
• A proactive and forward‑thinking mindset, with the ability to identify opportunities for process improvement.
• Ability to work collaboratively as part of a team while building strong relationships across the business.

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