Sales Correspondent (Customer Service)

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application‑specific fluid power and power transmission solutions.

Essential Duties and Responsibilities

• Customer Service / Warehouse Tasks – Manage customer deliveries and communications.
• Shop orders for single boxing – Creating production orders, issuing plans to production.
• Stock split; support creating warehouse tasks for shipping.
• Print labels for shipments; manage replenishment and inventory of GM and Renault labelling.
• Manage key customers, customer packaging and KLTs; ordering, inventory management and replenishment.
• Inward goods booking in; end pieces replenishment and inventory.
• Customer complaints.
• Manage customer portal.

Keys to Success

• Requires skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
• Requires specialized skills or is multi‑skilled developed through job‑related training and considerable on‑the‑job experience
• Completes work with a limited degree of supervision
• Applies knowledge of how the team integrates with other teams to achieve objectives
• Provides solutions to atypical problems based on proven practices or procedures
• Impacts the quality, timeliness and effectiveness of the team; recommends changes to improve efficiency
• Explains job specific information

Supervisory Responsibilities

• None
• Likely to act as an informal resource for associates with less experience
• Provides informal guidance and support to team members

Requirements and Preferred Skills

• 2-4 years of experience
• No degree requirements
• At least Standard Grade level (or equivalent) education plus relevant experience within a customer service environment.
• Must have logical and methodical way of working to facilitate cross‑over between correspondents.
• Must be able to always communicate effectively and professionally.

Work Environment

Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

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