Shop Manager

St Leonard’s Hospice is recruiting a Shop Manager to work at our Scarcroft Road, York shop. The role involves managing day‑to‑day operations, delivering an efficient, customer‑focussed operation to maximise income for the Hospice.

Responsibilities

• Maximise store sales, profits and meet KPIs through management of stock, visual merchandising and commercial analysis
• Provide a high level of customer service to donors and customers and uphold the Hospice values and Retail Service principles
• Provide line management support to the shop team which will consist of paid staff and volunteers

Qualifications

• Experience of working in the retail sector
• Experience of successfully managing staff and/or volunteers
• Proven interpersonal skills and ability to communicate at all levels within the Hospice and to the general public
• Excellent organisational skills including attention to detail, prioritising workload and initiative to drive footfall and sales

Benefits

• Competitive salary
• Up to 41 days annual leave
• Attractive pension scheme
• Training and development opportunities
• A supportive and friendly working environment
• Extensive employee discounts on shops, holidays and lifestyle choices and Blue Light Card discounts

Full‑time position working 37.5 hours per week, 5 days over 7 including weekend shifts on a rotational basis. Salary band: £25,082 – £26,753 per annum, dependent on experience.

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