Contact Centre Support Assistant – From £32,800 per annum – Permanent- AFH
Job Overview
As a Contact Centre Advisor you will join our talented team in Loudwater who deliver first class customer support to our Corporate Customers.
What you’ll do
- You will be part of the team responsible for the smooth running of Costa Express Operations, ensuring we support our major customers with expert knowledge and guidance.
- Answering inbound calls, making pro‑active outbound calls, as well as answering chat and emails
- Provide timely response to ensure we keep our machines running and selling more cups of great coffee, to more people, each day
- Be the first point of contact for any machine or stock enquiries
- Take ownership of customers queries through to resolution and aim for a first time resolution
- Build strong relationships to foster exceptional collaboration between Costa colleagues and departments
Who you are
- A passion and ability to put our customers at the heart of what you do. You’ll need to show us that you know how to deliver exceptional customer service, asking the right questions, to find the right solution.
- Experience working within a busy contact centre environment responding to a high number of calls each day
- Exceptional verbal communication skills, you will be talking to our customers daily
- To enjoy being part of a team but also have the desire and ability to work on your own initiative
- Motivated by working to deadlines and KPI’s
- Inquisitive and solutions oriented
- The ability to be flexible across tasks and time if required
Benefits
- Own a piece of Costa’s success by becoming a share owner in Coca‑Cola with our Share Investment Plan (SIP)
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa‑owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
Location
Hybrid working – must be able to come to our Loudwater Head Office a minimum of 3 days per week. This role will also involve shift work – working a pattern which involves weekend working.
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
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