Customer Service Administrator

Do you have experience within a customer service setting? Have exceptional administrative skills and fluent in French?

In which case – you are ticking the boxes for us!

We are working with this international business and recruiting for a French speaking customer service administrative. You will join a well established team that will support you with your personal development. Its a really exciting time to join – with lots of new digital plans already in process for you to be part.

This is a business critical role and will involve you taking on the full life cycle of the customer journey from order to invoicing and may even involve some European travel!

Responsibilities

• Prepare quotations for clients, issue and track
• Manage any inbound enquiries and responses – seek technical support where required
• Convert approved quotes to live jobs via Navision and track the process – ensure customer is kept up to date through the entire process
• Ensure compliance is maintained with regular WIP reporting
• Raise and issue purchase orders
• Liaise with supply chain – this will involve international import and export documentation processing
• Coordinate national and international shipping
• Liaise with couriers and prepare import/export documentation as required
• Key point of contact via email, telephone and Chatbot

Skills/Experience

• Previous experience within a B2B customer service environment
• CRM knowledge – ideally Navision or similar
• Knowledge of import/export and HMRC processes
• Fluent French – none negotiable
• Flexibility for occasional UK and European travel

On offer

• Excellent salary
• Career progression
• National and European travel
• Agile working pattern
• Excellent opportunity!

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