Field Service Engineer – Printing Presses – UK Wide – Highly Competitive Basic plus Car, OT & A[…]

Overview

Salary: Highly Competitive Basic plus Car, OT & Allowances.

This is a truly fantastic career opportunity to work with one of the world’s leading Printing Press suppliers.

Role Summary

Field Service Professional – responsible for fault finding at customer premises or assisting in equipment installations, delivering first‑class service and support.

Essential Qualifications & Experience

• Recognised qualifications in Mechanical and/or Electrical Engineering
• Heavy engineering background ideally within print or packaging
• Full driving licence

Job Purpose

To deliver a first class level of service and support to customers, ensuring excellent communication.

Job Responsibilities

• Provide service, repairs, installations and maintenance on equipment within SLA agreements and as directed by the line manager.
• Carry out service calls promptly and efficiently.
• Follow up and resolve technical and parts issues to completion.
• Keep customer and line manager updated and informed.
• Attend all training courses and service meetings as requested.
• Provide customer telephone engineering support.
• Use relevant software (e.g., Windows OS, driver and software installation) to complete documentation and paperwork on time.
• Develop in‑depth knowledge of equipment supplied by the company.
• Provide demonstrations on equipment as required.
• Maintain spare parts inventory, cost awareness and process warranty claims.
• Ensure service and maintenance calls are carried out and records retained.
• Work independently for fault finding and as part of a team for installations.
• Maintain company property (vehicle, tools, laptop, phone).
• Observe Health & Safety policies and procedures.
• Promote company products and provide feedback to the service and sales departments.
• Represent the company positively to customers and colleagues.

Key Role Requirements

• Electrical and/or mechanical skills.
• Strong verbal and written communication skills.
• IT skills – Windows OS, driver and software installation, Microsoft Office.
• Interpersonal skills.
• Team player, able to complete individual tasks.
• Attention to detail and accuracy.

Remuneration & Benefits

Highly competitive salary and excellent additional earnings potential.

Benefits include company car, phone, iPad, life assurance, pension and 25 days holiday plus bank holidays.

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