Black Country Healthcare NHS Foundation Trust
Community Support Worker
The closing date is 23 June 2026
An exciting and interesting opportunity has arisen for enthusiastic Community Recovery Support Workers to join the Community Enablement & Recovery Team (CERT) across the Black Country.
You’ll be working as part of a multi-disciplinary team of Recovery Practitioners, Occupational therapists, Psychologists and Psychiatry, and will work in partnership with local Authority, mental health services and third sector services, to meet the recovery needs of individuals accessing our service.
Our Service provides recovery-based support and interventions in the community with individuals open to secondary care services and diagnosed with severe and enduring mental illness.
You will need to have experience of working with individuals with mental health needs in the community.
You will need to have excellent communication skills as you will be working with a wide range of internal and external partners and Service Users.
You will be required to provide accurate written records and to feedback in a variety of settings.
Main duties of the job
The post holder will be part of the implementation of care plans and community support interventions to service users experiencing severe mental illness within the Black Country.
The post holder will work under the supervision of Recovery Practitioners and Clinical Lead.
Job responsibilities
To work within the policies, protocols and clinical procedures of Black Country Healthcare NHS Foundation Trust and to promote competent working practice within an integrated multi-disciplinary team.
To liaise with Recovery Practitioner and carry out assigned duties as a member of the multi‑disciplinary mental health team.
To be prepared to work on own initiative as necessary and report to Recovery Practitioner.
Work flexibly from home and/or a community‑based facility and provide service from the work base, via the telephone or within the service users place of residence.
The service will operate Monday to Friday 9-5 hours but is expected to advise service users and carers of access to services outside of these hours and liaise and refer on to other mental health care providers in cases where support outside of these hours is required.
Some travel will be required across the four areas within the trust.
Promote equality for all patients and understand their health needs.
Demonstrate an awareness of service user and carer perspectives on the provision of treatment and continuing care.
Ensure accurate record keeping in accordance with Trust policy.
Participate regularly in clinical supervision sessions.
Liaise with representatives from associated voluntary and statutory organisations and facilitate good communication processes.
Attend in‑service training and other study / refresher days to meet individual, statutory and service needs.
Participate in performance reviews.
Facilitate and participate in recreational and physical activities in the provision of health and social care to service users.
Person Specification
Education/Qualifications
- Good general education to GCSE level or equivalent
- Evidence of training / development
- Good IT Skills
Experience
- Working with range of mental illnesses
- Working within a Multi‑disciplinary Community Care team
- Working in partnership with other agencies
- Planning and facilitating group work
- Knowledge of and application of simple psychosocial interventions
Knowledge
- Understanding of Mental health symptoms
- Care Programme Approach/ Care Coordination
- Understanding of Recovery in mental health
- Risk assessment and management
Skills/Personal Qualities
- Effective interpersonal, verbal and written communication skills
- Ability to support service users with severe mental health needs to promote their own recovery
- Ability to work independently and use own initiative
- Demonstrate professionalism, i.e. time keeping, attitude, values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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