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Job Summary
We are looking to recruit a Pay Support Officer for the busy NHSBT Pay Support Department. The role requires a passion for helping provide an excellent customer experience to our clients. You’ll need to demonstrate attention to detail, commitment and enthusiasm for service improvement and development, knowledge of the ESR system and NHS terms and conditions while working under pressure and adhering to strict deadlines. The Pay Support Officer maintains employee records, sets up payments and deductions, manages expenses, queries and overpayment handling.
Main duties of the job
- Maintenance of the employee master file records in ESR including personal and pay data, ensuring that all master file data is up to date in accordance with operational requirements.
- Provision of operational and user support for our systems to enable accurate and timely payment of expenses, and attendance data.
- Co‑ordinating systems data to ensure compliance with statutory requirements and deadlines.
- Manage own workload in an effective and timely manner.
- Complete complex calculations, resolve enquiries, and provide information or advice when required.
About You
Experience and Knowledge
- Knowledge of DWP, PAYE and benefit in kind processes, procedures and regulations.
- Knowledge of NHS Terms and Conditions 2018, Medical and Dental terms and conditions (or successor bodies).
- Demonstrate a proactive approach to customer care.
Qualifications And Training
- GCSE (or equivalent) passes in English Language and Mathematics.
- Demonstrates commitment to own continuous learning and development.
What We Offer
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave – 27 days annual leave (pro rata for part‑time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme – the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture – we’ve fostered a culture of continuous learning where colleagues are well‑led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive programme embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
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