Building Manager

Building Manager – Beorma Tower, Birmingham

The Building Manager will take overall ownership and responsibility for the management and delivery of facilities services at Beorma Tower, a mixed‑use development in Digbeth, Birmingham. Primary duties include health & safety, technical services, soft services, building fabric, service charges and occupancy fit‑outs.

Responsibilities

• Develop, implement and continuously review the facilities services strategy to achieve best‑in‑practice delivery.
• Manage the external envelope of the residential development and supply M&E and soft services where applicable.
• Identify and raise building issues through the warranty process and liaise with the development team.
• Act as the client’s advisor on all facility matters, building a network of experts and delivering industry best practice.
• Provide key information and statistics to demonstrate service delivery and continuous improvement.

Estates Duties

• Ensure all necessary services are provided for the full and effective operation of the buildings and estate.
• Liaise regularly with all commercial occupiers, keeping them informed of works and services.
• Maintain updated site contact lists, key holder and fire safety responsible persons list.
• Inspect buildings regularly, record issues and take or record actions accordingly.
• Oversee occupier fault reporting and day‑to‑day issues via the Service Desk; monitor reactive performance levels and ensure providers meet SLA/KPI.
• Handle all insurance claims satisfactorily.
• Assist the surveying team with Wayleave Agreements and Licences to Alter.
• Assist in formal written reporting and attend client meetings as required.
• Manage energy, sustainability and environmental initiatives.
• Co‑operate and liaise with local authorities, BID and local organisations.

Contract Management

• Attend regular contractor/service provider meetings and take specific ownership of contract management for Brindleyplace Estate.
• Inspect site records, method statements and contract specifications; monitor contractor performance, attendance, cost and value.
• Benchmark quality and costs regularly and manage any resultant tenders.

Health & Safety and Compliance

• Maintain safety records, statutory inspections and documentation in the AY compliance system.
• Report unsafe acts or defects immediately to the Facilities Management Director.
• Ensure weekly fire alarm, emergency light, sprinkler valve tests and evacuation drills are completed and logged.
• Conduct annual Health and Safety Risk Assessments, Asbestos Register and Management Plan, Fire Risk Assessment or Audit, Legionella Assessment, On‑Site Logbooks and Fire Safety records.
• Maintain Water Hygiene records and Permits to Work (PTW).
• Maintain Mechanical and Electrical Engineering maintenance records and cleaning reports.

Environmental

• Review landlord electricity and gas consumption levels with the energy consultant and AY Environmental Policy.
• Conduct regular audits of the buildings.
• Develop plans to enhance building security, energy saving initiatives in line with AY Environmental Policy.

Budget Control

• Issue instructions to external advisers for ten‑year plans for service charge expenditure.
• Prioritise repair, enhancement and modification of building services and equipment in line with the five‑year plan and survey team agreement.
• Approve and monitor building services expenditure, ensuring it remains within the current year budget.

Other Related Duties

• Carry out duties directed by the Facilities Management Associate Director or Lead Surveying Director or other senior management.
• Provide assistance, support and cover across the wider AY Facilities Team.

Qualifications

• Minimum 5 years industry experience at a similar level of responsibility.
• IOSH qualification.
• Membership of IWFM or another recognised professional body.
• Customer and client focussed, with strong leadership and management qualities.
• Good understanding of electrical and mechanical systems and operation.
• Minimum 5 years working knowledge of the RICS Code of Practice for Service Charges in Commercial Properties.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance under‑represented communities in commercial real estate careers.

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