Client Experience Coordinator
Location: LondonHours: 9:00am-6:00pm or 8:00am-4:00pmPay: £115-£118 per dayJob Type: Full-time, fully office-based Monday to Friday
Overview
Our client is seeking a professional, highly presentable, and organised Client Experience Coordinator to support the delivery of a consistent, high-quality client experience across its portfolio of premium office spaces. The business is recognised for its strong focus on hospitality‑led service delivery, drawing on expertise from both the serviced office and hotel sectors to create a refined, client‑focused working environment.
Key Responsibilities
- Provide a professional and welcoming front‑of‑house experience for clients and visitors
- Manage building access, including issuing visitor passes and adhering to security procedures
- Coordinate visitor arrivals and notify relevant stakeholders
- Monitor and track daily appointments, arrivals, and departures
- Handle incoming calls and respond to enquiries in a timely and professional manner
- Prepare meeting rooms, including audio‑visual setup and catering arrangements
- Manage courier deliveries and distribute post efficiently
- Support the wider team in maintaining high operational and presentation standards
Candidate Profile
- Previous experience in a client‑facing or hospitality role
- Strong communication and interpersonal skills
- Highly organised with excellent attention to detail
- Professional, approachable, and service‑oriented
- Ability to manage multiple priorities in a fast‑paced environment
- A genuine commitment to delivering a high standard of client experience
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