Neighbourhood Service ManagerSolihullFull TimePermanent£65,038We’re seeking an experienced Neighbourhood Service Manager to lead a large‑scale housing management service, overseeing neighbourhood operations across approximately 16,000 properties and driving service excellence, tenancy management, and neighbourhood standards within a fast‑paced housing environment.
THE ROLE
The Neighbourhood Service Manager will provide strategic and operational leadership across a large housing management function, ensuring high‑quality tenancy and neighbourhood management services are delivered to residents while maintaining compliance, performance standards, and customer satisfaction.
- Lead and manage a high‑performing neighbourhood management service covering approximately 16,000 properties.
- Provide direct leadership to Neighbourhood Team Leaders, Neighbourhood Officers, Safer Neighbourhood Officers, and Neighbourhood Assistants.
- Oversee anti‑social behaviour (ASB) case management, ensuring timely and effective resolutions.
- Drive service improvements and performance management initiatives across multiple operational teams.
- Ensure neighbourhood inspections and estate management activities are delivered to a high standard.
- Monitor compliance, operational performance, and service delivery targets across the housing management function.
- Work closely with senior leadership to stabilise services, implement best practice, and improve resident outcomes.
THE CANDIDATE
The successful candidate will have substantial experience in a senior housing management role, with a proven track record of leading large operational teams and delivering high‑quality neighbourhood services.
- Extensive experience within housing management and neighbourhood services.
- Demonstrable experience managing and developing large operational teams.
- Strong expertise in anti‑social behaviour (ASB) casework and neighbourhood management.
- Proven ability to improve service performance and drive operational excellence.
- Experience managing complex housing management services within a fast‑paced environment.
- Ability to work collaboratively with senior stakeholders and lead service improvement initiatives.
THE CONTRACT
- Working Hours: 37 hours per week, full time
- Length of Contract: Permanent
- Rate: £65,038 per year, plus benefits
- Location Requirements: Candidates must live within commutable distance of Coventry and be able to attend the office up to 2‑3 days per week.
Additional Support: The successful candidate will receive ongoing support and training from the Head of Neighbourhood Services to ensure a smooth transition into the role.
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