Front of House Officer – Customer Service

Front of House Officer – Customer Service blend role of Porter and Messenger service duties on MOPAC Staff to the MPS Sites.

Responsibilities

• Act as the focal point for receiving guests, visitors and external MOPAC staff to MPS sites.
• Greet visitors, answer telephone calls, check identities, issue passes and escort guests to their hosts.
• Set up rooms and venues as requested, assist site management in relocating furniture and items.
• Receive, sort, distribute and store internal and external mail; collect letters to be franked and use the franking machine as required.
• Provide customer‑services support, including answering emails and phone queries.
• Maintain a quality reception area and uphold appropriate standards of conduct, dress, hygiene and appearance.
• Ensure visitors experience a polite, efficient and professional environment.
• Safeguard the security of the premises and report any building faults or health and safety concerns.
• Provide booking services for rooms and helpdesk support for reactive maintenance.
• Maintain telephone systems, computer systems and equipment, and replenish supplies such as crockery and equipment as needed.
• Ensure compliance with client policies on recycling, waste disposal, dress and hygiene regulations.
• Attend mandatory meetings, training courses and participate in the continuous improvement of operations.
• Perform any other reasonable duties as requested by management.

Person Specification

• Excellent customer‑service experience, preferably face‑to‑face, email and telephone.
• Intermediate proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Flexible, reliable and well‑organised with initiative and a good sense of time management.
• Enthusiastic and hardworking, with strong verbal communication skills and, where possible, a second language.

#J-18808-Ljbffr…