Job details
Salary £26,363.00 per annum (includes London weighting) plus the chance to earn up to £2,000 discretionary bonus per year, pro‑rated.
Contractual hours: 37.5 per week.
Location: Eltham, SE9 1TD.
Job type: Full time.
Job reference: REQ2173
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
You don’t need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We’ll provide full training and support to help you build confidence and succeed in a fast‑paced environment.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – ability to speak additional languages is highly valued, though not required.
What We Offer
- Salary increase upon successful completion of training.
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via employee perks portal.
Ready to join a company that puts people first? Apply today and start your journey with H&T.
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