Resident Liaison Officer

Resident Liaison Officer

Harlow District Council

12 months, Full Time

£200 per day umbrella

Location: Harlow

Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects.

The Role:

• Communication: Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints.
• Resident Engagement: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines.
• Problem Resolution: Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption.
• Documentation: Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams.
• Site Visits: Conduct visits to residents’ homes to discuss ongoing works and gather feedback on the project.

Requirements:

• Must be able to drive and have access to a car.
• Must be based on site a minimum of 3 days per week.
• Previous experience in a customer service or resident liaison role is often preferred.

The experience you will bring:

• Communication Skills: Excellent verbal and written communication skills to effectively interact with residents and project teams.
• Interpersonal Skills: Ability to build trust and maintain positive relationships with diverse individuals.
• Organizational Skills: Strong organizational abilities to manage multiple tasks and maintain accurate records.
• Problem‑Solving Skills: Ability to address and resolve resident issues proactively.

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