Data Operations Lead, Shell Energy

Role Overview

As the Data Operations Lead in Shell Energy Trading, you will ensure robust, reliable, and responsive data operations across the organization, acting as the operational backbone for all data flows and user support. This role is critical to maintaining the integrity and availability of trading data pipelines, managing SLAs, and providing first‑line support for data‑related queries and requests. Reporting to the Chief Data Officer, you will combine technical oversight with operational excellence to guarantee that Shell Energy’s trading data infrastructure is fully optimised.

Responsibilities

• Run and monitor intraday and end‑of‑day data pipelines across trading systems and ensure timely, accurate delivery to support trading, risk, and analytics functions.
• Define and manage SLAs for data availability, quality, and performance, track and report operational metrics to stakeholders.
• Implement robust reliability practices for critical data services and lead incident response and root‑cause analysis for data‑related issues.
• Manage change requests and ensure controlled deployments.
• Execute disaster recovery and failover plans for critical data services to ensure business continuity.
• Act as the single point of contact for new data requests and support queries; serve as the first port of call for all data queries, issues, and requests from business users.
• Identify opportunities to enhance pipeline efficiency, reliability, and automation, and collaborate with Data Engineering and IDT teams to implement improvements.

Qualifications

• Strong background in data operations within trading or financial services environments.
• Hands‑on experience with data pipelines, scheduling tools, and monitoring systems.
• Familiarity with incident management, change control, and disaster recovery processes.
• Excellent stakeholder management and communication skills.
• Ability to work under pressure and deliver in time‑sensitive environments.
• Knowledge of energy trading systems and data flows is highly desirable.

Benefits

• Competitive starting salary with annual performance‑related increases.
• Paid parental leave, including for non‑birthing parents.
• Flexible working options.
• Opportunity to develop transferable skills in a technology‑driven environment.
• Collaborative culture that encourages honesty, integrity, and respect.
• We are committed to diversity and inclusion and encourage applicants of all backgrounds to apply.

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