Sales Executive required for Enniskillen (office based)
Details
- Salary depending on experience
- Hours of work: 8am – 5pm , Monday – Friday
About the role
Reporting to the Head of Sales, this is a commercially focused and highly collaborative role at the heart of the business.
Responsible for developing trusted relationships with an established customer base, managing repeat business through proactive engagement, and ensuring a seamless order journey from enquiry to delivery. By working closely with production and internal teams, the role helps turn customer requirements into reliable, on-time solutions.
The role offers strong exposure to commercial decision-making and provides a solid platform for development within sales or wider commercial functions. A strong emphasis is placed on customer experience, commercial insight and high-quality CRM/ERP data, enabling the sales team to consistently deliver against targets while supporting the wider growth ambitions of the business.
Key Responsibilities
- Supporting the Area Sales Manager (ASM) in prospecting for potential new clients and turn this into increased business.
- Liaise with the ASM to identify potential clients, and the decision makers within the client organisation.
- Developing and growing our market share to ensure sustained growth and profitability.
- Complying with all company pricing structures and adhering to the standards set by the business.
- Repeat selling over the telephone to an established customer base.
- Supporting the ASM to build and maintain strong, long-lasting customer relationships with key accounts and Buying Groups.
- Developing and maintaining the account base in line with agreed targets.
- Ensure customers are informed in relation to supply considerations, quality criteria and value.
- Recommend appropriate products/services/plans to customers by providing clear, informative and expert advice with a confident and positive attitude.
- Resolve problems to customer’s satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action.
- To maintain and update customer database with accurate information.
- Working closely with the sales team to achieve annual sales targets and key milestones from a personal and company perspective from achieving sales targets, to maintaining a high level of customer service.
- Liaise with the ASM to grow and manage the sales territory.
- Ensure that the sales process and CRM are maintained from a key account and customer service perspective.
- Co-ordinate sales requirements with the production department.
- Resolving customer queries and issues.
- Manage sales order processing function from order receipt through to invoice, delivery and collection.
- In conjunction with the Credit Control Department, ensure that all sales invoices are issued and settled in accordance with the company’s terms of business.
- Liaise daily with relevant parties to ensure that orders are invoiced correctly, and the customer gets their documentation.
- Maintain and update an internet based customer management and payments system.
- Respond quickly and efficiently to all in-coming sales enquiries, by telephone, and / or email.
- To ensure that orders are efficiently processed.
- Establish and maintain administrative processes and procedures for the effective running of the office.
- To help maintain a professional sales presence within the trading market.
- To set a positive example in all areas of compliance and encourage a culture of ownership and personal responsibility.
- Proactively comply with all the Company’s Health and Safety rules, regulations, policies and procedures.
- Dealing, reporting, investigating and logging of failed deliveries.
- Ensure customer queries are directed to the most appropriate person in a timely manner.
- Perform other clerical duties such as scanning, photocopying and filing.
Key Performance Measures
- Sales performance against agreed targets (repeat sales, retention, and upsell/cross-sell where appropriate).
- Order accuracy and right-first-time processing.
- Customer responsiveness (query resolution time, service levels).
- CRM/ERP data quality and timely updates.
- Internal collaboration effectiveness (handover quality, production alignment).
Criteria
- Sales experience.
- Excellent knowledge of Excel, email and word.
- Strong organisational and analytical skills.
- Excellent Customer Service Skills.
- Excellent communication skills – both written and verbal.
- Excellent numerical skills.
- Hands on and flexible attitude.
- Ability to work under time and resource constraints – good time management.
- Must demonstrate respect and professionalism when interacting with others.
- Customer Focus – Builds trust through responsive service, clear communication, and reliable follow-through.
- Commercial & Sales Mindset – Identifies opportunities to retain and grow accounts while balancing margin and service.
- Planning & Organisation – Prioritises effectively, maintains accuracy, and manages a busy workload.
- Collaboration – Works well with sales, production, and other teams to deliver customer outcomes.
- Systems & Process Discipline – Uses CRM/ERP consistently and supports continuous improvement in ways of working.
- Resilience & Adaptability – Stays calm under pressure and adjusts quickly to changing priorities.
Contact or call (EXT 345) to apply or learn more about this fantastic opportunity.
Join us and be a part of the journey to deliver exceptional service, powered by Staffline Recruitment Ireland’s expertise in connecting talented individuals with meaningful work.
Skills:Sales Customer Service Sales Orders
WHJS1_NI
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