Product Support Engineer – Rail

Product Support Engineer – Rail

Location: Mobile to cover London & Bristol Area – Van provided. Full Time – Shift work days & nights.

As the Product Support Engineer for Rail, you will report to the Site Team Leader or Site Supervisor. You will conduct and support routine maintenance and repairs on MTU rail products to the standard specified in the approved manuals in accordance with the requirements of the contract(s). You will also participate in continuous improvement activities and aim to embrace digitalisation.

Responsibilities

• Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
• Actively participate in ongoing continuous improvement activities for both maintenance and procedures.
• Conduct planned maintenance tasks in accordance with the operating instructions.
• Attend and participate in meetings with the customer where necessary to obtain sign off for work carried out on the customer’s equipment.
• Undertake fault finding and repair when required using appropriate technical information (e.g. technical drawings and fault‑finding guides).
• Complete relevant documentation for all work carried out to accurately record activities that are recorded for the company and the customer.
• Proactive involvement in the Company’s HSQE management processes.
• Maintain cleanliness of the SGB onsite facilities.
• Attend local and factory training courses when necessary to ensure skills remain current.
• Participate in 24/7 shift working including callout when required.
• Work as a mobile engineer if required; van will be provided.
• Any other related activities reasonably required (e.g. to cover work in another depot).
• Accurately report parts used during service work as per internal processes to ensure stock is effectively controlled and accounted for.
• Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook etc.

Qualifications

• Engineering background.
• NVQ Level 3 in Engineering or equivalent.
• Outstanding safety awareness.
• Proficient in MS Office, particularly XLS, Word and email.
• On‑job training will be provided for SAP, MTU Business Portal.
• Proactive and with good initiative.
• Strong organising skills and a flexible attitude.
• Works well with others.

Benefits

• Generous annual leave.
• Retirement savings through the Rolls‑Royce Retirement Savings Trust.
• Group life assurance provides a lump‑sum benefit if you die whilst employed by Rolls‑Royce Group.
• Income protection provides an income in the event that you are unable to work due to illness or injury.
• Shares: Matched – buy one share, get one free.
• Digital GP provides a convenient way for you to access GP consultations.
• Employee Assistance (EAP) and Live Well programmes.

About the Company

Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

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