Senior Property Manager

About The Role

We are looking to recruit a Senior Property Manager to join our Residential Lettings team, based at 55 Baker Street.

The successful candidate will be responsible for managing their own portfolio of properties and developing long‑term relationships with key clients. This role requires a proven track record of delivering high client satisfaction, driving retention, and supporting more junior team members.

Key Responsibilities

• Carry out pre‑tenancy works for the property portfolio, ensuring properties are presented to a high standard for incoming tenants.
• Review check‑in reports and resolve any identified issues to ensure tenant satisfaction and compliance.
• Conduct regular property visits, document findings, and take appropriate follow‑up action.
• Coordinate and oversee complex routine and reactive maintenance works.
• Process and manage contractor and supplier invoices, ensuring accuracy and appropriate funding.
• Maintain accurate and up‑to‑date records on the CRM, including property details, landlord instructions, and tenancy agreements.
• Organise and archive documentation (invoices, reports, emails, etc.) to ensure compliance and easy retrieval.
• Build and maintain strong relationships with landlords and tenants, acting as a key point of contact.
• Review check‑out reports, agree deductions with landlords, and negotiate with tenants where required.
• Complete end‑of‑tenancy processes and ensure all records are updated on the CRM.
• Manage TDS claims and maintain accurate TDS records.
• Clearly communicate landlord and tenant obligations, ensuring compliance from all parties.
• Oversee EICR remedial works and act on findings from PAT and Gas Safety inspections.
• Handle complex property and lease management queries.
• Provide guidance, mentoring, and support to junior team members.
• Ensure full compliance with all relevant legislation, regulations, and company standards.

Skills & Qualifications

• Extensive experience in property management or a related field.
• Propertymark Level 3 (ARLA) qualification is essential.
• Strong knowledge of property management regulations and compliance requirements.
• Proven ability to manage complex maintenance issues and coordinate with contractors and suppliers.
• Self‑motivated, with the ability to work independently and manage a varied workload.
• Team‑oriented, with a willingness to support and mentor colleagues.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Effective negotiation and problem‑solving abilities.
• Knowledge of accounts/bookkeeping and experience managing expenditure on behalf of clients.

Key Information

• Working hours: Monday to Friday, 9:00am – 6:00pm
• Location: 55 Baker Street, London
• Contract type: Permanent
• Dynamic working: Eligible

Competitive salary

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