An exciting opportunity has opened for a compassionate, motivated individual to become part of the Cellular Therapy team at Derriford Hospital. This is a chance to be at the forefront of supporting people affected by cancer, walking alongside them at some of the most important moments in their care journey.
You’ll help deliver the Personal Care in Cancer programme, working closely with our Support Specialists/Clinical Nurse Specialist team. You’ll be a trusted guide for patients and their families offering information, emotional support and signposting to services that can make a meaningful difference in their lives.
To thrive here you’ll bring excellent communication and organisational skills enabling you to coordinate patient pathways and maintain connections between the Haematology team, Mustard Tree, GPs, patients, relatives and wider Trust colleagues.
A proven understanding of the challenges faced by people living with a cancer diagnosis will be invaluable, though full training and ongoing support will be provided. Previous demonstrable NHS experience is helpful but not essential – we’re far more interested in your empathy, initiative and commitment to high quality care.
Preference will be given to internal Trust staff, as well as ‘Priority’ and ‘At Risk’ status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
This a patient facing role which involves supporting patients and carers who are undergoing cellular therapy treatments. They will require to work closely with the cellular therapy team to provide high-quality, person-centred support. This includes offering guidance to patients and carers through treatment and living with cancer. This could be in clinic, visiting patients on the wards or on the day case unit. The role will include working with external organisations which provide support, supporting the Benefits Advisor by helping complete grants and applications where needed. There will also be an element of data collection and preparing statistical reports to track patient activity and outcomes throughout the pathway.
Job responsibilities
Coordinate care for patients living with and beyond cancer
Work with a range of clinical and non-clinical staff in the site-specific pathways.
Provide and receive complex information about patient care and interpret the patient plan for other clinical and non-clinical staff.
A key aspect of this role involves daily and direct (eg face to face and telephone) communication with patients, relatives and carers and other health professionals. The information and nature of communication required is sensitive due to the nature of cancer and therefore communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.
To have a good knowledge and understanding of the Personalised Care in Cellular therapy pathways and understanding of cancer care and treatments available.
To provide non-clinical advice and information using good communication skills to navigate patients through what may be a time of great anxiety and where patients may be highly distressed.
Assist with organising and requesting extra tests /service as required
Following up and tracking results and acting on results in a timely, appropriate manner.
Support the delivery of patient education through Health and Wellbeing Events, focus and support groups.
Provide basic advice and refer on or signpost to other sources of support.
Person Specification
Knowledge and Experience
- Demonstrable health or administration experience in a similar role
- Demonstrable experience of multi-professional working
- Demonstrable experience in the use of data management
- Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
- Demonstrable experience of coaching/teaching patients and carers
- Proven knowledge of LWBC pathway
Aptitude and Abilities
- Able to use own initiative and work without supervision
- Ability to communicate both verbally and non‑verbally on a daily basis with people at all levels
Qualifications
- NVQ Level 3 in health, administration, customer services or equivalent demonstrable experience plus additional diploma or equivalent demonstrable experience.
- Willing to undertake further learning and development courses
- Proven evidence of continued role development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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