Sales & Customer Service Executive

James F Kidd & Son Ltd

As our business continues to grow, we’re looking for 2 Sales & Customer Service Executives to join our busy office team in Edinburgh. This is a varied, fast‑paced role where you’ll play a key part in supporting both our customers and external sales team.

The Role

You’ll be involved in a wide range of day-to-day activities, helping ensure orders, enquiries, and customer support are handled efficiently and professionally.

Key responsibilities include:

• Supporting the external sales team with quotations, pricing, order forms, and general administration
• Processing customer orders accurately, including through platforms such as Procure Wizard
• Handling incoming customer calls and emails
• Responding to enquiries, preparing quotations, and resolving customer issues
• Assisting with website product updates and general administrative tasks

What We’re Looking For

• Previous experience in administration or customer service (ideally within B2B or hospitality)
• Strong IT and computer literacy skills
• A proactive, can‑do attitude with the ability to work independently
• Excellent organisational skills and attention to detail
• The ability to multitask and thrive in a fast‑paced environment

What We Offer

• Salary: (depending on experience)
• Monday–Thursday: 9am–5pm | Friday: 9am–4pm
• 29 days holiday including bank holidays
• Company pension
• Supportive and friendly team environment

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