s The Opportunit
y:A leading professional services client are seeking a Head of Service Delivery to help shape and evolve their technology service landscape whilst being accountable for performance, governance and the IT Service delivery for the firm. Working closely with the Chief Technology Officer, executive stakeholders and 3rd party suppliers, the Head of Service Delivery will ensure that technology services are resilient, secure, scalable, and aligned to the organisation’s evolving prioritie
s. This role provides strategic oversight of supplier partnerships, commercial performance, and service resilience, ensuring the service delivery model continuously evolves to maximise the value, scalability, and effectiveness of digital, SaaS, and cloud-based services within the organisation’s Microsoft 365 cloud-first landsca
pe. Key responsibilit
- ies:Lead and develop the Service Delivery team in providing direction and support, resulting in a high-performing, customer focused IT support & service management funct
- ion.Manage supplier performance and commercial relationsh
- ips.Ensure that new services are transitioned effectively into go-live whilst maintaining a service model that continues to support digital, SaaS and cloud based services in a Microsoft 365 cloud-first environm
- ent.Act as a visible senior stakeholder for service delivery, working collaboratively with business lead
- ers.Deliver high-quality reporting and insight on service performance, risks, issues, improvement plans, supplier performance and operational priorit
ies. Key Skills & Experi
- ence:Significant experience of leading IT service delivery or IT service management functions in a complex organisation, preferably within professional serv
- ices.Knowledge of SaaS and cloud-based service models, including how to deliver effective services in a Microsoft 365 cloud-first environment is a
- must!Excellent leadership and people management skills with the ability to build, develop and engage high-performing t
- eams.Experience of supplier, commercial and service performance management, along with experience of managing 3rd party suppliers and holding them to account with existing agreem
- ents.Experience of service governance, operational risk management, service continuity and continual service improve
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