Application Management Services (AMS) Lead

Requirements

• Significant experience in Application Management Services / Managed Services roles
• Extensive experience working with UK public sector clients (central government, local government, health or arms-length bodies)
• Holding or Eligible for UK Security Clearance (SC)
• Strong understanding of public sector procurement processes (RFI, RFP, ITT frameworks)
• Proven experience in:
• AMS solutioning and estimation
• Pre-sales support and bid leadership
• Service transition and mobilisation
• Delivery governance and assurance
• Demonstrated ability to operate comfortably at multiple levels, from CxO stakeholders to L2/L3 engineers
• Ability to adapt communication style to suit technical, operational and executive audiences
• Solid knowledge of ITIL-based service management principles
• Excellent written and verbal communication skills, including senior client presentations
• Strong commercial awareness and negotiation skills
• (Desirable) Experience operating within UK public sector frameworks (e.g. G-Cloud, DOS, Technology Services frameworks)
• (Desirable) Familiarity with application landscapes including:
• (Desirable) ERP (e.g. SAP, Oracle)
• (Desirable) Bespoke and COTS applications (e.g. Salesforce, MS Dynamics)
• (Desirable) Integration and middleware platforms
• (Desirable) Experience with service management tools (e.g. ServiceNow)
• (Desirable) Experience working in a matrixed or global delivery model

What the job involves

• We are seeking an experienced Application Management Services (AMS) Lead to join NTT DATA UK&I, with a primary focus on UK public sector clients. This is a senior, client-facing role that sits at the intersection of pre-sales, solution design, transition and delivery governance
• This role reports into the Head of the AMS for UK and will be part of the Global Apps & BPS practice. You will play a key role in shaping, winning and assuring the delivery of AMS engagements across the public sector
• Act as the AMS subject matter expert for public sector opportunities
• Support qualification of AMS opportunities in collaboration with sales and account teams
• Lead responses to RFIs, RFPs and ITTs, including written responses and bid reviews
• Design AMS solutions covering:
• Service scope and support models (L2/L3)
• Operating models (onshore/offshore/nearshore)
• Tooling, automation and service management
• Security, compliance and public sector standards
• Develop cost models, estimates and pricing aligned to commercial and margin targets
• Present solutions to clients, lead solution walkthroughs and support commercial negotiations
• Transition & Operating Model Setup
• Work closely with delivery teams to:
• Mobilise and transition new AMS engagements
• Define service governance, SLAs, KPIs and reporting
• Establish service management processes (ITIL-aligned)
• Ensure operating models meet public sector requirements, including data protection, security and compliance
• Delivery Assurance & Governance
• Provide ongoing delivery assurance across AMS engagements
• Chair or support service governance forums with clients
• Act as an escalation point for service, commercial or delivery risks
• Ensure contractual commitments, SLAs and outcomes are consistently met
• Resource & Capability Management
• Support resource planning and mobilisation for AMS engagements
• Work with delivery leadership to identify skills gaps and capability needs
• Contribute to the development of reusable AMS assets, accelerators and best practices

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