Service Desk Shift Lead – Data Centre Support & Escalations

Virtus Data Centres Ltd is seeking a Service Desk Shift Lead to oversee the Service Desk Analysts, ensuring high standards in service delivery. The role involves managing the Service Management Centre operations and conducting training sessions to enhance team capabilities.

The ideal candidate will have experience in an ITIL environment and a flexible, process-driven approach to work. This position involves 12-hour shifts, including weekends and bank holidays.

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