About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised makeup applications for everyone, everywhere with an easy‑to‑use, easy‑to‑choose, easy‑to‑gift range. The company continues to break records across countries, channels and categories and scale at pace.
Over the last 10 years, the brand experienced exceptional growth and has become one of the most talked‑about names in the beauty industry. It operates in more than 50 markets and employs over 2,300 people globally, all part of the Dream Team delivering magic.
Charlotte Tilbury Beauty is a truly global business that delivers market‑leading growth, innovative retail and product launches powered by industry‑leading technology. The internal culture embraces challenges, encourages disruptive thinking, and values winning together.
About The Role
The Retail Operations Assistant Manager is a key role within the Retail team, reporting to the Head of Travel Retail – Continental Europe. The position works closely with the Retail team, Education team, Store Design & Visual Merchandising, Supply Chain and external vendor partners to ensure all elements of store environment projects are executed across our existing and expanding estate.
Responsibilities
- In‑Store Operations
- Ensure operational excellence across the store estate by creating, implementing, monitoring and reporting effective processes.
- In partnership with Supply Chain, ensure all NSV orders for retail counters are raised in a timely manner.
- Partner with relevant functions to communicate GWP activations to relevant retail teams and regions.
- Identify opportunities for operational excellence and drive new ways of working focused on data‑informed, profit‑focused and technological improvement.
- Identify opportunities for enhanced customer experience and present these to the business for approval.
- Forecast and order Goods not for resale accurately, including tools, stationery, paperwork, testers and hygiene.
- Communication & BAU
- Act as the go‑to expert for all store‑related issues and technology systems.
- Pilot and launch a counter‑to‑office communications system for streamlined reporting and resolution of on‑counter issues.
- Ensure all NPD launches are communicated effectively and monitored to ensure successful launch.
- Maintenance
- Ensure Store & VM maintenance reported issues are resolved to a high standard, in a timely manner and within budget.
- Manage all maintenance tickets from submission to completion, keeping suppliers notified and communication fluent between all parties.
- Raise POs for all completed works and resolve any payment issues.
- Work closely with the VM team to ensure all counters are displayed to a high standard and complete any necessary update orders and tasks.
- Budget Management
- Track and monitor spend versus budget.
- Assist in creating the budget for Retail Operations OPEX spend allocated to the region.
- Projects
- Support leading the opening of new and existing counter refits to ensure a successful launch, being on‑site and maintaining best practices.
- Lead retail projects, maintaining the project plan to ensure a successful launch.
About You
- Operations experience within the beauty/fashion industry.
- Highly organized with the ability to prioritise workload effectively while maintaining exceptional attention to detail.
- Proven track record in implementing projects, change management and training teams on new ways of working.
- Experience in executing store projects and setting best practice for store managers.
- Confident with budget management and daily financial tasks.
- Reactive and flexible attitude towards tasks.
- Ability to flourish in an autonomous environment.
- Excellent skills in Microsoft Office (Word, PowerPoint, Outlook, Excel).
- Must be open to travel across Europe.
Why Join Us
- Be part of a values‑driven, high‑growth journey empowering everyone to excel.
- Hybrid model with flexibility, allowing you to work how best suits you.
- 25 days holiday (plus bank holidays) plus an additional day to celebrate your birthday.
- Inclusive parental leave policy supporting all parents and carers.
- Financial security and planning with pension and life assurance for all.
- Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects.
- Bring your furry friend to work on our designated dog‑friendly days and spaces.
- Generous product discount and gifting.
Charlotte Tilbury Beauty’s mission is to empower everybody in the world to be the best version of themselves. We celebrate and support a diverse workforce, encouraging individuals from all backgrounds, cultures, voices, beliefs and perspectives.
If you want to learn more about life at Charlotte Tilbury Beauty, please follow our LinkedIn page.
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