Mandarin Speaking Banking Hall Customer Service Associate

Ref: 23245

Mandarin Speaking Banking Hall Customer Service Associate

Office based, Permanent, Start: ASAP, Working hours: 35 hours

Your New Salary: Depending on experience

What You’ll Be Doing:

• Participate in marketing activities to achieve the targets of business development
• Act as primary point of contact for the customers and maintain customer relationship
• Liaise with branches to develop cross border business
• Process account opening applications
• Handle cash and other related duties as a cashier at closed counter
• Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies
• Complete CDD files for new clients
• Develop comprehensive understanding of the internal compliance policy and procedure and maintain awareness of all other associated compliance policies and procedures
• Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
• Act as cover for any other staff members within the Banking department when required

The Skills You’ll Need to Succeed:

• Degree educated in Finance, Economics or other equivalent
• Experience in customer service, sales or marketing would be advantageous
• Experience in banking with exposure to areas of retail banking is preferred
• Knowledge of banking operations
• Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas
• Advanced Excel skills
• Team player who is able to work independently
• Good problem solving skills
• Excellent English and Mandarin communication skills

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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