Marketing & Communications Manager, Sales & Marketing
39 hours, 5 days per week
Overview
We’re looking for a Marketing & Communications Manager to join our Sales & Marketing team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.
Role at Mandarin Oriental Hyde Park, London
As a Marketing & Communications Manager at Mandarin Oriental Hyde Park, London, we expect from you:
- Lead day‑to‑day press office activity and media enquiries across the hotel and restaurants.
- Develop proactive media strategies aligned to commercial priorities across Rooms, F&B, Wellness and partnerships.
- Build relationships with journalists, editors, broadcasters, influencers and key opinion leaders across luxury, travel, lifestyle and F&B.
- Coordinate press visits, interviews, photoshoots, media hosting and influencer stays.
- Develop integrated PR and communications plans for campaigns, partnerships, launches and seasonal activations.
To be a successful Marketing & Communications Manager candidate you will have strong organisational and multitasking skills, a keen eye for detail, excellent communication ability, and strong copywriting, editorial and storytelling capability.
Qualifications
Ideal candidates will have proven experience within luxury hospitality, luxury travel, lifestyle or in luxury PR/Communications environments and experience in producing campaign reporting, media analysis and communications summaries.
Benefits & Recognition
- Learning & Development – unique programmes for various career stages.
- MOstay – complimentary nights and attractive rates worldwide for you and your loved ones.
- Health & Colleague Wellness – a variety of health benefits and wellness programmes globally.
- Retirement Plans – different plans depending on length of service and role.
- Access to discounts and deals with over 500 retailers, gym memberships and travel deals.
- 50% F&B & Spa discount on property.
- Special MO discounted rate at Anytime Fitness gyms across the world.
- Complimentary Westfield Healthcare cash plan.
- Colleague Experience Stay in‑house with breakfast after probation.
- Friends & Family hotel rate and Spa discount.
- 1 paid Charity Day per year.
- Season ticket loan & cycle to work scheme.
- £750 recruitment referral bonus.
- Free meals on duty & uniform dry‑cleaning services.
- Increased holiday entitlement with Length of Service, up to 33 days off.
- Subsidised podiatry sessions with Bastien pedicurists.
- Free Life Assurance benefits during service.
- Access to Hospitality Action’s Employee Assistance Programme.
- Employee Recognition Programmes.
- Social, wellbeing, charity and sporting events throughout the year.
Sustainability at Mandarin Oriental Hyde Park, London
Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in the culture, and sustainability implications are considered with every decision. Initiatives include single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction.
Diversity & Inclusion
We believe a diverse and inclusive culture is better for everyone. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, given equal opportunities and valued for their contributions. No form of bullying, intimidation, discrimination or harassment will be tolerated.
Eligibility to Work in the UK
All candidates must have obtained the right to work and live in the UK; documented evidence of eligibility will be required.
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