About the role
Lead access to housing, drive performance and deliver outcomes. This pivotal operational leadership role oversees access to social housing and drives performance across allocations, lettings, housing advice and quality assurance. The role enhances demand management, improves housing outcomes and ensures fair, efficient and resident‑focused services across the borough.
Responsibilities
- Lead and develop high‑performing frontline housing teams.
- Manage allocations, lettings and housing advice services.
- Ensure services are fair, transparent, legally compliant and resident‑focused.
- Strengthen prevention and early intervention through effective front‑door services.
- Provide operational oversight across workflows, triage, caseloads and service performance.
- Embed strong governance, compliance and quality assurance standards.
- Use data and performance insight to identify issues and drive improvement.
- Support MTFS delivery through effective prevention activity and maximise access to housing supply.
- Build strong internal and external partnerships to improve housing outcomes.
About You
- Experience leading allocations, housing advice or frontline housing services.
- Strong knowledge of housing legislation, allocations policy and governance.
- A track record of improving operational performance and resident outcomes.
- Experience managing demand, complexity and operational pressures.
- Strong leadership, organisational and decision‑making skills.
- The ability to drive accountability and continuous improvement.
- Deliver results and take ownership.
- Thrive in fast‑paced, high‑demand environments.
- Build strong working partnerships.
- Commit to improving outcomes for residents.
What You Can Expect
- A key operational leadership role with visible impact.
- The opportunity to shape and improve housing access and allocations services.
- A central role in delivering MTFS and transformation priorities.
- Strong leadership support and development opportunities.
- Flexible and modern working arrangements.
Benefits
- Flexible Working Hours.
- 36 Hour Week for all full‑time staff.
- Generous Holiday Entitlement, increasing with length of service.
- Hillingdon Sports & Leisure discounts.
- Salary Sacrifice Schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions.
- Cycle to Work scheme with bicycle parking, lockers and showers.
- Local Government Pension Scheme and Credit Union membership.
- Vivup Benefits – variety of offers and discounts.
- Mental Health Support and Counselling Services with free 24‑hour confidential advice.
- Travel Support – season ticket loans and free car parking.
- Trade Union Membership support for UNISON, Unite, AEP and GMB.
Equity, Diversity and Inclusion Statement
Hillingdon Council is committed to creating a diverse, inclusive and equitable workplace. The council welcomes applicants from a wide variety of backgrounds and is dedicated to providing reasonable adjustments to applicants with disabilities. All employees, job applicants and others working for us will be treated fairly.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for eligible candidates with disabilities who meet the essential criteria. Candidates declaring a disability can opt in per application. The role requires a Basic DBS Check and two years of referencing. Priority will be given to those at risk of redundancy within the council. Current employees in the redeployment pool must meet the essential criteria for shortlisting.
For an informal discussion, please contact: user@example.com
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