Customer Services Assistant

Front of House / Reception & Concierge Assistant (Temporary – Maternity Cover)

Location: Trafford Park, Manchester Contract: Temporary (3–9 months) Hours: 22 hours per week Pay: £13.45 per hour

About the Role

We’re looking for a confident, friendly, and proactive Front of House / Reception & Concierge Assistant to provide exceptional customer service during a maternity‑leave period. You’ll be the first point of contact for visitors, ensuring a warm welcome and smooth experience throughout their visit.

Key Responsibilities

• Front of house support — greeting visitors, managing check‑ins, and maintaining a professional reception area
• Reception duties — answering calls, handling enquiries, managing bookings, and providing general administrative support
• Concierge‑style service — assisting guests, offering information, and ensuring a high‑quality customer experience
• Customer service — resolving queries, supporting the team, and representing the organisation positively

Shift Pattern

• 1:30pm – 8:00pm
• 10:00am – 6:00pm
• Every other Saturday: 10:00am – 6:00pm

About You

• Customer-focused with a warm, approachable manner
• Organised and reliable with strong attention to detail
• Confident using reception systems and handling enquiries
• Able to work independently and as part of a small team

Why Join Us?

• Competitive hourly rate
• Supportive team environment
• Varied and engaging front‑of‑house role
• Ideal for someone seeking part‑time hours with consistent shifts

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