Customer Service Representative

This role is suited to individuals who enjoy working in dynamic environments, communicating with the public, and providing excellent customer support in person rather than over the phone or online.

The Position

As a Customer Service Representative, you will be present at events and promotional locations, assisting customers, answering questions, and ensuring each interaction is positive, informative, and professional. You will play a key role in creating a welcoming experience that reflects the standards of our client brands.

Full training is provided.

Core Duties

• Welcome and assist customers at events and promotional sites
• Provide clear, accurate information regarding products or services
• Handle customer enquiries in a calm and professional manner
• Support event set-up, customer flow, and on-site organisation
• Ensure brand guidelines and service standards are followed
• Work closely with event teams to deliver smooth campaign execution
• Maintain a friendly and approachable presence throughout events

Ideal Profile

• Comfortable and confident speaking with members of the public in person
• Strong people skills and a customer-first mindset
• Adaptable and able to work in busy event environments
• Reliable, punctual, and professional in appearance
• Willing to learn and take part in training
• Previous experience in customer service, hospitality, or events is beneficial but not essential

What’s On Offer

• Full training and on-the-job support
• Opportunities to work across a variety of events and campaigns
• Supportive team culture with ongoing guidance
• Clear development opportunities within customer-facing roles
• Competitive pay with performance-related incentives
• Practical experience in live events and customer engagement

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