Salary: £29,000
Hours: Permanent, Monday to Friday, 8:30am – 5:30pm 40 Hrs
At Anabas, our vision is simple: to provide forward‑thinking Facilities Management solutions with passion, delivering a world‑class service tailored to the unique needs of our diverse client base.
We are seeking a full‑time Helpdesk Coordinator to join our fast‑paced team in White City London.
The Role
As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. You’ll manage the scheduling of engineers and sub‑contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly.
Key Responsibilities
- Helpdesk call and mailbox management – answering callers and email requests or enquiries accordingly and in line with contractual arrangements.
- Logging client requests on QFM, ensuring they are accurately logged and assigned to the correct SLA, delivery team or contractor.
- Liaise with engineers, soft service teams and contractors to schedule work, chase updates, work records and reports to update QFM records accordingly.
- Ordering of materials and equipment as required.
- Manage, prepare and submit quotations within required SLA on behalf of the FM team.
- Responsible for completing client and internal reports from QFM.
- Management of purchase ordering on SAGE. Raising purchase orders and completing accurate goods receipting of invoices as required.
- Monthly reporting on statutory and mandatory compliance of PPMs.
- Assist the technical team and FMs with reviewing contractor management – obtaining and reviewing insurance documents, training certificates, risk assessments and booking in attendances at site with site leads.
- Complete any other helpdesk related tasks to support our client and wider FM team, as required.
- Liaise with the central helpdesk team based in Darlington on a regular basis.
- Be prepared to participate in an on‑call rota in conjunction with the central helpdesk.
About You
We’re looking for someone who is proactive, professional, and highly organised. You’ll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.
- Previous office experience in a similar role
- Strong communication skills, able to manage customer expectations
- Excellent organisational skills with the ability to prioritise effectively
- Confident IT user (Microsoft Office, email, CAFM systems, or similar)
- A positive team player with a flexible, can‑do approach
- Reliable, self‑motivated, and committed to delivering work to a high standard
What We Offer
- 33 days annual leave (including Bank Holidays)
- Employee Assistance Programme
- Recognition and Reward scheme
- Cycle to Work scheme
- Recommend a Friend scheme
- Company events
- Aviva Digital GP service
- Training and development opportunities
- Subsidised gym membership
- Access to healthy snacks and drinks
If you’re passionate about supporting people, solving problems, and working as part of a collaborative team, we’d love to hear from you.
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