Market Street & Services Manager

About the Role

As a Market Street Manager you support the Store Manager to deliver exceptional customer service, ensure market‑leading product availability on the market street, and drive performance across the department.

Key Responsibilities

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service.
• Listen and respond to customer feedback and react accordingly.
• Ensure market‑leading availability across the store.
• Work with other store managers to lead a supportive and performance‑driven department.
• Efficiently manage people routines, taking accountability for scheduling, absence, performance and talent conversations.
• Deliver training to ensure the team has the capability and confidence to deliver their role.
• Enable colleagues to work with confidence across various departments.
• Identify and develop talent within the department.
• Build effective relationships with other operating departments.
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets.
• Take a leadership role within the store.
• Ensure resources are planned thoroughly.

Qualifications

Whether you have experience in retail, hospitality, the service industry, travel & tourism, or any other customer‑facing role, a passion for delivering exceptional customer service is essential.

• Experience managing a team in a fast‑paced environment.
• Strong communication skills to share knowledge, experience and best practices.
• Ability to build and maintain relationships with key stakeholders across all areas, while remaining flexible.
• Adaptable to change and able to challenge effectively.
• Active listening skills and the ability to respond effectively to customers and colleagues.

Benefits

We offer a competitive salary and a comprehensive benefits package.

• 15% uncapped Morrisons discount for you (both in store and online).
• 10% discount for a designated friend/family member.
• 25 days holiday plus 8 statutory holidays pro rata.
• Annual bonus scheme.
• Healthcare/Wellbeing benefits including Aviva Digital GP.
• Enhanced company pension contributions.
• 4× life assurance through our company pension scheme.
• Enhanced maternity, paternity and adoption schemes.
• Perks with over 850 retailers through the ‘My Morri’ discount platform offering cashback and instant vouchers.
• Opportunity to purchase additional annual leave.
• Subsidised staff canteen.
• Free parking.
• 26 weeks maternity and adoption leave at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, and 4 weeks paid paternity leave.

Equal Opportunities

We are an equal opportunities employer and welcome applications from all sections of the community.

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