Web Customer Experience Manager

We’re looking for a customer obsessed UX Manager with experience in delivering premium and best in class websites.

This role suits someone ambitious, proactive, and ready to step into ownership. You’ll thrive in a fast‑paced, entrepreneurial environment and enjoy working across multiple teams.

• Strong understanding of UX principles and customer journey optimisation.
• Experience delivering for luxury and premium brands.
• Ability to produce UX/UI designs or wireframes.
• Confident working cross‑functionally and influencing stakeholders.
• A self‑starter who wants to grow, impress, and take responsibility.
• An understanding of agentic commerce.
• Ability to interpret data and turn insights into actionable improvements.
• Experience running CRO activity (A/B tests, user testing, analytics tools).
• Basic front‑end coding skills (HTML/CSS/JS).
• Experience in a tech‑led or product‑led environment.

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