Community Outreach Workers support people with complex needs who have housing issues as a primary need. This includes people who may have drug and alcohol difficulties and may have repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services, and Environmental Health Services. The role is based in West Hertfordshire with flexibility to travel within Hertfordshire County.
Role Purpose
The Hertfordshire Mind Network Community Outreach Worker role is to provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health who present to the Police, Anti‑Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services within Hertfordshire.
Responsibilities
- Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- Remain a source of independent support for all clients.
- Embed a person‑centred and solution‑focused approach in all aspects of the role.
- Raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) among local service providers, supporting them to gain confidence in working positively and consistently with people who have multiple needs.
Qualifications & Requirements
We are looking for someone who is calm, non‑judgemental and can work effectively with people experiencing distress.
- Ability to embody the values of Hope, Courage, Togetherness, and Responsiveness.
- Ability to drive and have access to own vehicle (or equivalent).
- Willingness to travel within Hertfordshire County.
- Experience or background in supporting individuals with complex needs, including drug and alcohol difficulties and mental ill-health.
Benefits
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a maximum of 29 days after 5 years employment (plus 8 days Bank Holidays).
- One additional day of leave each year for your birthday following completion of the probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for a blue‑light card.
- Health cover (after 6 months employment) – compensation payment for optical, dental, chiropody and therapy treatments.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. It actively recruits staff who have lived experience of mental ill health, recognising the unique skills, knowledge, and perspectives that lived experience brings to the team.
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