Internal Sales Manager

Poole, England, United Kingdom Company:Bitrecruit Client / Employer:Occupop

Posted: 20.05.2026

Job reference: e23ee1b7758f07496592a9f1ad4bf27f

Key Responsibilities

• Execute sales plans by managing existing customer accounts, nurturing new opportunities within accounts managed by SMEs.
• Provide ongoing training and professional development for SME team.
• Manage all people related aspects of the SME team, including recruitment and performance management.
• Set and track sales targets, produce reports, and conduct monthly forecasts.
• Support business development initiatives through development of strong relationships with existing customers.
• Monitor and analyse key performance indicators (KPIs) to measure team effectiveness and productivity.
• Use data to identify opportunities for improvement and to enhance the sales pipeline.
• Collaborate with Procurement to ensure timely product sourcing in response to clients’ requests and use this information to anticipate future needs.
• Take lead on core product range pricing, working closely with procurement to maintain best profit margin.
• Liaise with internal departments, such as operations and internal account support teams to ensure customer expectations are met.
• Ensure adherence to sales, finance, and legal compliance, policies and procedures.
• Manage tender and RFP process.
• Implement training and development programs to upskill the SME team.
• Contribute to digital sales transformation initiatives to enhance efficiency, reach and company image.
• Ensure that the Pipeline is kept up to date at all times and opportunities are reported accurately.
• Instill pipeline discipline around SMART next steps, accurate values and close dates and adhering to gateway sign offs.

Skills and Experience

• Proven sales management experience, ideally in an inside sales environment.
• Demonstrable understanding of sales techniques, lead generation and closing strategies.
• Strong leadership, team management, coaching and motivational skills.
• Analytical and organisational skills with the ability to analyse metrics to improve performance.
• Experience in a B2B sales environment, particularly within leisure, retail and/or hospitality industry preferred.
• Familiarity with data analysis and reporting tools for monitoring sales performance.
• Experience in managing customer relationships and ensuring customer satisfaction (NPS).
• Proficiency in CRM/ERP software and Microsoft Office Suite.
• Track record of improving conversion rates and time to close metrics.

Personal Attributes

• Excellent interpersonal and communication skills.
• Analytical mindset with the ability to use sales metrics to drive decisions and improvements.
• Exceptional communication, negotiation, and problem-solving skills.
• Ability to thrive in a fast-paced, target-driven environment.
• Collaborative approach to relationship management with internal and external stakeholders.
• Energetic and engaging personality with a consultative approach to team management.
• Someone who is not afraid of courageous conversations and following up.

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