About The Role
As a Team Leader within one of our Waitrose shops, you’ll help our difference be felt by our customers on every visit, providing the Partner‑led service and passion for food that our competitors can’t compete with – passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand, earning their trust and loyalty for a lifetime, while helping to maximise sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
- Supporting the shop’s management team with managerial tasks and working with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping directly to customers’ doors.
- Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed, including checkout support, managing Click & Collect orders, fulfilling on‑demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell‑by dates.
- Maintaining a safe and tidy working environment with general shop‑keeping tasks.
Essential Skills/experience You’ll Need
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer‑facing role.
- Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable Skills/experience You May Have
- Duty Manager Training (Internal Partners only).
Important points to note
It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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