Customer Service German Speaking

About the Role

Customer Service Advisor – German Speaking.Location: Liverpool (Hybrid Working).Contract: Temporary ongoing.Pay Rate: £13.79 per hour.Hours: 37.5 hours per week.Shift Pattern: Monday to Friday, 08:00am – 6:00pm (rotating), including bank holidays.

Responsibilities

• Deliver a professional, friendly, and customer‑focused service at all times.
• Manage customer enquiries via phone and digital communication channels.
• Build a clear understanding of customer needs to provide effective solutions.
• Advise customers on the best services available.
• Deliver a high‑quality customer experience in line with company standards and SLAs.
• Accurately capture and maintain customer information using CRM systems.
• Promote memberships to non‑members.
• Work collaboratively with internal teams to ensure customer issues are resolved efficiently.
• Maintain a high level of accuracy and attention to detail in all customer interactions.

Requirements

• Fluent in both spoken and written German.
• Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure.
• Strong background in handling high volumes of customer enquiries.
• Excellent verbal and written communication skills.
• Confident using CRM systems and computer applications.
• Strong listening skills and attention to detail.
• Positive, proactive, and customer‑focused attitude.
• Flexible approach to working shifts, including weekends.

Desirable Experience

• Experience working to KPIs and service level agreements within a contact centre environment.
• IT savvy with good MS Office and keyboard skills; familiar with technology and mobile applications.

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