Tenancy Support Officer
Salary: £27,000 – £27,904
Contract: Permanent
Location: Regional – Staffordshire Moorlands and Cheshire East
Weekly Hours: 35
This is an exciting opportunity for a Tenancy Support Officer to join our Tenancy Support Team. At Your Housing Group (YHG) our priorities are to keep people safe and be a great landlord, and as a Tenancy Support Officer you will have a key role to play in this. Working with new and existing YHG customers you will provide support with their practical and personal challenges, delivering pro‑active solutions to enable customers to sustain their tenancy, giving one‑to‑one support, advice, and guidance.
Responsibilities
- Provide support to new and existing YHG customers to address issues that could put their tenancy at risk.
- Manage your own caseload and work collaboratively with customers, colleagues, and external agencies, adopting a holistic approach.
- Build trusting professional relationships, supporting customers to develop confidence and skills to manage their tenancy.
- Triage referrals and work closely with colleagues to ensure customers receive appropriate services.
- Maintain accurate case notes and records, collecting and recording key data to demonstrate positive outcomes.
- Share best practice, ideas, contacts, and solutions with tenancy‑support colleagues.
Qualifications
- Experience in providing one‑to‑one support to vulnerable customers in a social housing context.
- Good knowledge of safeguarding best practice for adults and children.
- Ability to build productive relationships with partner agencies.
- Experience developing support plans with customers and key internal/external stakeholders.
- Excellent communication skills.
Compensation and Benefits
- Salary: £27,000 – £27,904 for a 35‑hour week.
- 26 days (pro‑rata) annual leave plus bank holidays; leave increases with years of service.
- Contributory pension with matching up to 8% of employee contribution.
- Advanced level healthcare cash plan through Medicash, including dental, optician cashback, 24/7 GP access, prescription reimbursements, and alternative therapy treatments.
- Discount scheme – half‑price cinema tickets, subsidised gym memberships, and a wide range of retailer discounts.
- Progression opportunities with extensive training from YHG and local authority partners.
As part of our pre‑employment checks, this role requires a satisfactory Basic DBS check.
Your Housing Group values diversity and encourages applications from all communities. We operate a Guaranteed Interview Scheme for applicants with a disability, subject to meeting the minimum role requirements.
Closing Date: 23rd June 2026
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