Telesales & Customer Service Advisor

Job Title

Telesales & Customer Service Advisor

Reports to: Office Manager

Depot: LWC Manchester

Overview

Complete a daily outbound diary, build relationships with customers, retain existing accounts, report technical faults, upsell products, and introduce new lines. Handle a high volume of incoming calls, including complaints, queries, and orders; contact potential customers, process orders, and arrange deliveries.

Main Duties

• Ensure high standards of customer service, taking and inputting orders efficiently and accurately.
• Convert incoming calls to planned outbound calls.
• Maintain a clear and personable telephone manner.
• Take ownership of solving customer issues through proactive service.
• Promote the sale of LWC Drinks own brand products.
• Maintain strong relationships with account managers, assisting in acquiring new business and their administration needs.
• Build relationships with weekly telesales customers as a regular point of contact.
• Promote from promotional brochure and upsell specific drives.
• Target specific customers with relevant products.
• Handle certain administration duties within the office: confirmation, sorting post, filing, processing orders.
• Plan calls and target gaps in supply using relevant systems.

Knowledge and Experience

• Excellent customer service skills.
• Proficiency in Microsoft Excel for spreadsheets and records.
• Ability to use the Trinity system.
• Good teamwork skills.
• Strong communication and relationship building skills.
• Product knowledge.

Additional Information

• Monday – Friday (9am‑5pm)
• Three weekends a month

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