The following information provides an overview of the skills, qualities, and qualifications needed for this role.
COSRO Group Limited – Social Housing & Construction
Barking, Essex / East London
Full-Time | Permanent | Office Based
Competitive Salary (Depending on Experience)
About Us
COSRO Group Limited is a well-established, family-run construction and property maintenance company specialising in social housing repairs, refurbishment, retrofit, and reactive maintenance works across London and the surrounding areas.
Due to continued growth, we are looking to recruit an experienced and organised Repairs Co‑ordinator to join our busy operations team.
Role Overview
The successful candidate will be responsible for coordinating day-to-day repairs and maintenance activities, ensuring works are scheduled efficiently and completed to a high standard while maintaining excellent communication with clients, tenants, and operatives.
Key Responsibilities
- Scheduling and coordinating reactive and planned maintenance works
- Liaising with tenants, clients, subcontractors, and site operatives
- Raising and processing work orders
- Monitoring job progress and ensuring deadlines are met
- Updating internal systems and maintaining accurate records
- Handling incoming calls and emails professionallyAssisting with operative diaries and resource allocation
- Ensuring excellent customer service throughout the repairs process
Requirements
- Previous experience as a Repairs Co‑ordinator, Scheduler, or Administrator within the construction or social housing sector
- Experience working within the construction industry is essential
- Strong organisational and communication skills
- Ability to work under pressure in a fast-paced environment
- Good knowledge of Microsoft Excel, Word, and xlqdzyr Outlook
- Professional telephone manner and customer service skills
- Strong attention to detail and problem‑solving ability
Desirable
- Experience within social housing reactive maintenance
- Knowledge of repairs terminology and scheduling systems
- Understanding of NHF Schedule of Rates (SOR)
What We Offer
- Permanent role within a growing family‑run business
- Friendly and supportive working environment
- Opportunity for progression and development
- Competitive salary based on experience
- Long‑term career opportunities
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