This is a Key Co-ordinator Assistant role, providing administrative support to the NMSK outpatient in‑house support team in liaison with the centralised outpatient team.
The post holder will assist with clinic template amendments, booking and cancelling appointments in accordance with Government Access Targets and the Trust’s Patient Access Policy. The role involves contacting and responding to queries from patients and colleagues in a professional, courteous and timely manner, and generally providing clerical support for the team as required.
Playing a central role within the service, the holder will liaise with all staff in the department, including Consultants, medical staff, junior doctors, nursing staff, administrative staff and colleagues from other departments such as medical records and radiology, as well as external providers.
This is a 12‑month fixed term position and requires availability on Mondays and Fridays.
Main duties of the job
- Monitor emails and take action on subsequent clinic cancellations in a timely manner in line with SOPs as required by the Support Manager/Team Lead.
- Assist the Manager/Team Lead in identifying potential capacity issues and ensuring utilisation of clinics, reporting as necessary, and assisting in the day‑to‑day running of the outpatient support team activities within the requests of the support manager.
- Provide a booking service using the hospital computer system Careflow to book, cancel and rearrange outpatient appointments and use other modules as required in accordance with the Access Policy and government targets.
- Assist the Support Manager/Team Lead in ensuring maximum utilisation of capacity, filling cancellation slots as necessary in accordance with agreed booking rules/clinic protocols, and dealing with clinic capacity issues.
- Liaise with the Support Manager/Team Lead regarding any change of ASI slot issues to manage demand.
- Assist the Manager with any ad‑hoc clinics, clinic build requests or amendments liaising with IT.
- Support the fracture clinic coordinator with calls via the liberty system when asked and required, along with supporting with the internal mailbox.
- Action AHP access plan entries for Ortho‑Geriatrics.
- Monitor and book patient appointments, cash up and outcome accordingly where required/requested.
Education and Training
- Educated to a GCSE level (including Maths and English)
Work Experience
- Experience of working in a multi‑disciplinary and busy team environment.
- Experience of working under pressure.
- Experience of working to fixed protocols and procedures.
- Experience of talking to patients/service users or working in a customer‑focused environment.
- Experience of working in the NHS or a similar organisation.
Knowledge, Skills and Abilities
- Excellent verbal and written communication skills.
- Understanding of patient confidentiality, data protection and freedom of information policies.
- Knowledge of the Careflow patient administration system.
Equal Opportunities and Diversity
North Bristol NHS Trust values all people as individuals. We aim to be an anti‑discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all under‑represented groups.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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