Reception Supervisor – London

Reception Supervisor – London

The Reception Supervisor will support the Head of Reception & Reservations in overseeing the arrival experience within an exclusive new private members’ club. This role focuses on ensuring consistent standards, smooth daily operations and a seamless member journey across multiple F&B outlets.

Responsibilities

• Support the Head of Reception & Reservations in the day‑to‑day management of reception operations.
• Lead the reception team on shift, ensuring a polished, professional and welcoming member experience.
• Oversee guest arrivals and departures, ensuring efficiency, accuracy and personalisation.
• Coordinate closely with reservations, restaurants and bar teams to manage guest flow across the building.
• Manage walk‑ins, waitlists and real‑time table availability in collaboration with floor teams.
• Ensure reception and arrival areas are impeccably presented, organised and aligned with club standards.
• Handle member enquiries, requests and feedback with professionalism and discretion.
• Support VIP arrivals and special requests, ensuring seamless execution.
• Assist with training, coaching and development of reception team members.
• Monitor team performance during service, stepping in where needed to maintain standards.
• Ensure accurate use of reservation and CRM systems, maintaining up‑to‑date guest profiles.
• Assist with rota management and shift planning as required.
• Uphold all data protection, privacy and security standards.
• Act as a point of escalation in the absence of the Head of Reception & Reservations.

Qualifications & Experience

• Proven experience in a reception, host or front‑of‑house supervisory role within a luxury hospitality environment.
• Strong leadership skills with the ability to motivate and guide a team during service.
• Excellent organisational and multitasking abilities.
• Exceptional interpersonal and communication skills with a natural hosting presence.
• High attention to detail and commitment to service excellence.
• Confident in managing guest flow and handling high‑pressure situations calmly.
• Experience with reservations and CRM systems.
• Professional, polished appearance and demeanour.
• High level of discretion and understanding of private members’ club culture.
• Positive, proactive and solutions‑oriented approach.
• Flexibility to work evenings, weekends and peak service periods.

Benefits

• Best‑in‑class salary.
• Family meal on shift.
• Industry‑leading Learning & Development opportunities.
• Pension scheme with employer contributions.
• Annual staff award ceremony and party.
• Additional benefits to be announced as the club opens.

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