Income Maximisation Officer
Salary Range: £38,976 – £47,229 per annum
Employment Type: Permanent – Fulltime
Location: Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Important Information: Applicants who have applied for this position within the last six months will not be considered and therefore need not reapply.
About the role
Case Management
You will be responsible for managing a patch of rent accounts to proactively maximise income collection on current and former tenant accounts, adhering to the Council’s procedure to ensure maximum collection.
Knowledge
You will assess and assist tenants to maximise their income by ensuring they are claiming their full benefit entitlements and managing existing debt, offering detailed advice around Housing Benefit and Universal Credit claims.
Financial Support
You will provide financial advice to tenants to ensure that they can afford their charges and not become homeless from the accommodation. Where necessary, you will identify and refer to external agencies to provide additional support and assistance to ensure successful tenancy sustainment.
Customer Service
You will assist tenants to improve their financial situation, regularly arranging and participating in any welfare benefits take‑up campaigns or surgeries as required.
Fast‑Paced Work Environment
Capability to thrive in a busy and demanding setting.
Communication & Interpersonal Skills
Excellent verbal and written communication with strong relationship‑building abilities.
Organisation & Record Keeping
Exceptional skills in managing tasks and maintaining accurate records.
Experience with Complex Customers
Extensive background in working with individuals who have diverse and complex needs.
Resilience & Teamwork
Ability to work independently and collaboratively, demonstrating adaptability and perseverance.
Essential Qualifications, Skills and Experience
- Demonstrate an understanding of all welfare‑based benefits in the context of this role and ability to give advice to clients regarding entitlement.
- Experience of working with the public and ability to give advice regarding debt management and income maximisation.
- Ability to undertake a wide range of financial tasks, including carrying out affordability assessments.
- Maths and English GCSE grade C and above or equivalent.
- Home visits are essential to this role, and you will be part of a duty rota to attend the office three days per week.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Council and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people / vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and, as such, appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
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