We are a team of Chartered Independent Financial Planners, recognised by the Chartered Insurance Institute (CII). Our chartered status reflects our commitment to a client-first approach, ethical practice, and continuous professional development.
Department: Financial PlanningLocation: City, LondonCompensation: £60,000-70,000 / year
Our team delivers holistic financial planning across a broad client base, supported by cashflow modelling tools, a secure client portal, and an integrated approach that includes ESG considerations. Now nearly 50 strong, our business has grown through a combination of organic expansion and strategic acquisitions, creating a dynamic, evolving operating environment with a focus on scalability, consistency, and quality of service delivery. We are proud of the collaborative, values-driven culture we have built.
Operations Manager – Overview
As we continue to scale, we are looking for a hands-on, solutions-focused manager comfortable working within operational workflows to identify root causes and implement practical, sustainable improvements. The role will focus on building a high-performing, technology-enabled operations function that improves adviser productivity, enhances the client journey, and drives efficiency across the end-to-end advice process.
Key Responsibilities
- Manage day-to-day operations across client services, paraplanning, and adviser support, ensuring efficient, consistent, and scalable processes
- Manage and develop operations and client servicing teams, ensuring appropriate structure, capability, training, and performance
- Embed strong operational governance, including SLAs, SOPs, and continuous improvement initiatives, and lead operational projects to drive efficiency and service quality
- Champion the effective use of AI and technology to improve workflows, data structures, automation, and system integration across the Financial Planning business
- Act as product owner for our back-office systems
- Partner with IT, vendors and internal teams to implement effective tech solutions
- Work closely with the Compliance Manager to ensure operational alignment with FCA requirements (including Consumer Duty and MiFID II)
- Support operational resilience by identifying Important Business Services, defining impact tolerances, and conducting scenario testing with clear remediation planning
- Maintain operational risk registers and collaborate with compliance and risk teams to monitor and manage operational risks
- Lead structured problem-solving, root cause analysis, and solution design to deliver practical, sustainable operational improvements
- Drive improvements in adviser efficiency and the end-to-end client journey through strong operational management, including reducing administrative burden, optimising processes, and using client feedback to deliver continuous improvement
- Develop and maintain operational, adviser and risk MI dashboards, ensuring data accuracy, consistency, and strong data governance
Skills, Knowledge & Expertise
- Operations management experience within a regulated Financial Planning or Wealth Management environment
- Strong knowledge of FCA regulatory frameworks and experience operating in a regulated environment
- Experience with financial planning back-office systems, with the ability to optimise existing tools and implement new solutions
- Strong problem-solving and solution delivery capability, with a focus on operational excellence and continuous improvement
- Proven ability to lead cross-functional collaboration and drive change across a growing business
- Strong data and MI capability, with the ability to improve data quality, reporting, automation, and system effectiveness
- Ability to build and influence relationships with senior stakeholders and operational teams
- High level of integrity, sound professional judgement, and strong attention to detail
Benefits
- Competitive salary range of £60,000-70,000 per year
- Comprehensive benefits package (details to be confirmed during interview)
- Opportunities for professional development and CPD
- Dynamic, collaborative, values-driven culture
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