Ferrari Personalisation Specialist

• Guide customers through vehicle configuration in the showroom and Atelier, delivering a personalised, luxury experience.
• Manage all documentation, specifications and communications throughout the customer journey.
• Finalise and load vehicle specifications into Modis, liaising with the factory on special requests.
• Oversee order calls, ensuring specifications are complete, approved and submitted on time.
• Produce accurate pricing using the quote generator and maintain up‑to‑date pricing across systems.
• Create and manage order forms in Dealerweb, ensuring all supporting documents are complete.
• Maintain accurate CRM records, load deposits and support DVLA registration and invoicing.
• Check vehicle consignments on arrival and prepare all documentation for handover.
• Coordinate Atelier operations, appointments and customer experiences.
• Support demo/stock vehicle specification and assist marketing with renders, events and brand activity.
• Act as a key liaison across sales, marketing, administration, Ferrari North Europe and the factory.

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