Travel Support Executive

Job Responsibilities

• Use ticketing expertise to manage booking amendments and ticket changes.
• Support the business during travel disruption, helping operational teams resolve booking and ticketing challenges efficiently and accurately.
• Coordinate accessibility requirements with hotels, airlines and supplier partners, ensuring arrangements are in place before customers travel.
• Investigate and resolve booking, ticketing and operational issues, balancing customer outcomes with business requirements.
• Support fraud prevention activities and operational administration processes that help protect both customers and the business.
• Build strong relationships with suppliers, outsourced partners and colleagues across the business to deliver effective solutions.
• Manage a variety of operational tasks and work queues while maintaining exceptional attention to detail.
• Identify opportunities to improve processes and contribute ideas that enhance operational efficiency and service delivery.

Qualifications

• Experience using a Global Distribution System (GDS), ideally Amadeus.
• Background in ticketing, airline, travel operations, reservations or operational support environment.
• Strong understanding of ticketing processes and confidence navigating booking and reservation systems.
• Highly organised with ability to manage multiple priorities while maintaining excellent attention to detail.
• Enjoy problem solving and taking ownership of issues through to resolution.
• Communicate confidently with colleagues, suppliers and stakeholders at all levels.
• Comfortable working across multiple systems and learning new processes and technologies.
• Appreciate importance of handling accessibility requirements with care, sensitivity and professionalism.
• Enjoy working collaboratively and contributing to a supportive team environment.
• Adaptable, curious and motivated by learning new aspects of travel operations.

Benefits

• Monday to Friday schedule with no shift patterns, evenings or weekends.
• Hybrid working model within the UK with at least two days in office.
• Comprehensive onboarding and training programme with first few weeks full‑time in office before moving to hybrid.
• Opportunity for career development beyond traditional ticketing responsibilities.
• Work in a supportive, collaborative culture.

We are an equal opportunity employer.

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